Privacy Policy

This privacy policy sets out how Sterling Clinics uses and protects any information that you give to Sterling Clinics when you use this website or information we gather in the course of providing services to you if you are a client.Sterling Clinics is committed to ensuring that your privacy is protected and respected. Should we ask you to provide certain information by which you can be identified when using this website or during the course of providing our treatments, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

When you fill in a form on this website, telephone us, visit us in person or send an email to us, we may collect the following information in order to identify you and deal with your enquiry:

• Name.
• Contact information including email address and/or phone number.
• Other information that you tell us or enter into the contact forms on this website which is relevant and necessary to your specific enquiry or request.

When you make contact with us via social media channels, certain personal data may be shared with us about your online activities such as gender, interests and marital status depending on your profile settings. We are not responsible for the personal information you share on your social media profiles and you are encouraged to familiarize yourself with the privacy settings of these sites.If you are a client, we also gather information from you during the course of providing our services. The information that we gather is relevant only to the services that we provide and is needed only to deliver those services to you. In some cases, the information that we collect from you may be of a sensitive nature (for instance, health related information), but we will only ask you to provide the information that is necessary and appropriate to the service you are receiving. We do not use it for any other purpose.As a client, you have the choice to opt in to receive offers and other information from us and what method of communication you wish to receive that via.When you make a payment for our services, details of the method of payment, your bank details or your credit or debit card number will be processed.

What we do with the information we gather

When you make an enquiry, we will process the information that you give to us, whether this be via this website, a telephone call, in person, email or any other form of communication, in order for us to supply you with the information you have requested about our services, on the basis that it is necessary for our legitimate interests in promoting and marketing our services, or in order to provide a quotation for our services.As a client, the information gathered during the course of providing our services is only used by us in order to deliver those services to you. We do not use if for any other purpose. Where we need to process special categories of data, such as sensitive data or medical records relating to you, we will only do so with your explicit consent.We will also process your personal data for internal record keeping, billing and accounting, and to respond to any queries, complaints or requests for further information, and for the purposes of archiving. The basis on which we do so is that it is necessary for the delivery of our services to you, or is necessary for our legitimate interests in managing our business and improving our services, and to comply with our regulatory obligations.In appropriate circumstances we will use the personal data that you provide or that we collect about you on the basis that we are required to do so in order to comply with our regulatory obligations.In order to provide some of our services, we may use the input of third parties, or we may refer you to such third parties, with your consent or where this is necessary for the delivery of our services to you. This will require the disclosure to such third parties of your contact details, as well as further personal data about you which is relevant to the services they provide.We provide a range of services for our clients and we would like to use the details on our database in order to inform you of these on the basis that it is necessary for our legitimate interests in promoting and marketing our services. If you do not wish us to use your personal data in this way, please unsubscribe using the relevant link in the email that we send you. All future marketing communications will also contain a simple way to opt out of receiving any further marketing communications from us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

We use cookies to anonymously track the pages that you visit via Google Analytics to help us provide the best user experience for anyone visiting our website. Your web browser may also tell us other details such as the IP address or the browser in use, which helps us improve our website and provide the best user experience. We do not share this data with any third parties.

Links to other websites

Our website may contain links to other websites of interest or social media sites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have the right at any time to withdraw your consent for us to store your personal information in our systems, which you can do by writing to us or emailing us at info@sterlingclinicsoxford.co.uk.Where you have subscribed to our newsletter, you can unsubscribe at any point using the link provided to you when first subscribed or the unsubscribe link on any newsletter emails subsequently sent out to you.Where you have opted in to receive promotional offers from us, you can unsubscribe at any time using the method provided in any promotional communications from us.We will not sell, distribute or share your personal information to third parties unless we are required by law to do so.You may request details of personal information which we hold about you. A small fee may be payable to cover our costs in providing you with the details we hold about you.If you would like a copy of the information held on you or for that information to be removed from our systems, please email info@sterlingclinicsoxford.co.uk or write to our clinic, Sterling Clinics Oxford Limited, 2 Gordon Way, Witney, Oxfordshire, OX28 4EA.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the relevant above address. We will promptly correct any information found to be incorrect.